FAQs
Frequently asked questions
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Processing time and Shipping
We currently ship to: Australia, Canada, New Zealand, the United States, and the United Kingdom.
We use flat rates for all our shipping. You can check the rates for each product individually bellow (the information is also available at each product page and at the shopping cart).
We are working with 3 standard flat rates for small, medium and large packages:
Small £ 4.90
Medium £ 7.90
Large £ 13.80
Paper prints ship at a single flat rate, no matter how many you add to your cart.
If you buy 3 or more products, we offer free shipping for you entire order.
You will always be provided with a tracking number after your purchase.
Some products, even if belonging to the same order, may be shipped in separate package, and may or may not arrive at the same time. In these cases, you will be provided with as many tracking numbers as packages you will receive.
The processing time is 1-3 days. During holidays and major festivities, it can be extended up to 5 days.
The estimated delivery time differs from country to country and for each product type. However, we choose partners that fulfil your product most close to your delivery address, so we can ensure you will receive the item as fast as possible. (A precise delivery time can be found bellow, and at each product page.)
Shipping information for Wall art
Look at the flat rates for Wall art below (prices in pounds £):
Paper Prints
(Classic and Premium Matte Paper Poster, and Museum-Quality Paper Poster)
Prints are produced in, and shipped from, Australia, Canada, New Zealand, the United States and the United Kingdom.
Shipping type
Standard with tracking.
Shipping rates
Flat rate £ 4.90
Estimate delivery time
Australia and New Zealand: 4-5 days
Canada: 4-5 days
United States: 4-6 days
United Kingdom: 3-4 days
Buy as many paper prints as you like with no extra shipping costs.
Shipping information for Pillows
Look at the flat rates for Pillows/Cushions below (prices in pounds £):
Pillow cases
Shipping type
Standard with tracking.
Shipping rates
Flat rate £ 4.90
Estimate delivery time
Australia and New Zealand: 17-19 days
Canada: 14-16 days
United States: 6-9 days
United Kingdom: 5-6 days
Buy as many pillow cases as you like with no extra shipping costs.
Shipping information for Blankets
Look at the flat rates for Blankets below (prices in pounds £):
Throw Blankets
Shipping type
Standard with tracking
Shipping rates
Flat rate £ 7.90
Estimate delivery time
Australia and New Zealand: 19-22 days
Canada: 16-19 days
European countries: 5 days
EFTA countries: 4-7 days
Iceland: 8-10 days
United States: 8-12 days
United Kingdom and Ireland: 4-5 days
Returns and Exchanges
We are located in the United Kingdom, and to receive returns and exchanges and have the refund processed, you would need to send the item back to us. It may sound simple for domestic customers, but it is a slow and inefficient process for international ones. As we sell internationally, we implemented a better solution to accommodate all the buyers in our store equally. If the mistake is our or our partners, we offer a refund or replacement guaranteed for all the purchases, without you having to send the product back.
If something happens at customer side, if it is a mistake such as misspelling in personalised products or wrong address, for example, we offer a replacement for the item, sending you a brand new one, when you only pay the minimum cost of production plus shipping.
Please read our Refund policy for more details, or contact us at: hello@atelierarsmundi.com.
Do you offer free shipping?
Yes, we offer free shipping on all domestic and international orders. Simply add 3 or more items to your cart, and free shipping will be automatically applied.